Privacy Policy

Welcome to PsychExcel ("PsychExcel", "we", "our", or "us"). We operate an online educational platform that provides users with access to digital courses and educational content.

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, services, and related features (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all visitors, registered users, and purchasers of courses available through the Platform worldwide.

It applies only to information collected by PsychExcel through the Platform and does not apply to third-party websites, applications, or services that may be linked from our Platform.

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR") and, where applicable, the EU General Data Protection Regulation ("EU GDPR"), PsychExcel is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy, you may contact us at:

Email: support@psychexcel.com

We may collect the following categories of personal information.

Information You Provide

When you register or use the Platform, we may collect:

• Full name
• Email address
• Country of residence
• Profile photograph
• Educational institution
• Course enrolment information
• Payment confirmation details
• Communications with our support team

Google Authentication

You may sign in using your Google account.

When you choose Google Sign-In, we receive only the information that you authorize Google to share with us, such as:

• Name
• Email address
• Profile picture

Your Google password is never accessible to PsychExcel.

Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Session identifiers
• Pages visited
• Course activity
• Login timestamps
• Referring website
• Usage statistics
• Cookie identifiers

We use cookies and similar technologies to improve your experience.

These include:

Essential Cookies

Required for authentication, security, and maintaining your login session.

Analytics Cookies

Used through Google Analytics to understand how visitors interact with our Platform and to improve our services.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

You may control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

We use your information to:

• Create and manage your account
• Authenticate users through Google
• Deliver purchased courses
• Process payments
• Provide customer support
• Personalize learning experiences
• Monitor Platform performance
• Improve our courses and services
• Detect fraud and unauthorized activity
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal information.

Where UK GDPR or EU GDPR applies, we process your personal information on one or more of the following legal bases:

• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate interests in operating, securing, and improving the Platform.
• Your consent, where required by law.

You may withdraw your consent at any time where processing is based on consent.

Payments made through the Platform are processed securely by PayPal.

PsychExcel does not store your complete debit card, credit card, or banking information.

Please review PayPal's Privacy Policy to understand how it processes your payment information.

We use trusted third-party providers to operate the Platform.

These may include:

• Google (authentication and analytics)
• PayPal (payment processing)
• Supabase (cloud hosting and database services)
• SendGrid (transactional email delivery)
• OpenAI (AI-powered educational features)

These providers process information only to the extent necessary to provide their services and are subject to their own privacy obligations.

Where required by applicable law, we implement appropriate safeguards for international data transfers, including contractual protections or other legally recognized transfer mechanisms.

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we securely delete or anonymize it unless retention is required by law.

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encrypted communications (HTTPS/TLS)
• Access controls
• Authentication mechanisms
• Secure cloud infrastructure
• Monitoring and logging
• Regular security reviews

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict certain processing activities
• Object to processing based on legitimate interests
• Receive a copy of your information in a portable format
• Withdraw consent where applicable
• Lodge a complaint with the appropriate supervisory authority

We will respond to legitimate requests in accordance with applicable law.

You may permanently delete your account through the Platform.

Upon deletion, we will remove or anonymize your personal information unless we are legally required or otherwise permitted to retain certain information.

Deleting your account may permanently remove access to purchased courses where continued access depends on an active account.

The Platform is intended for individuals aged 13 years or older.

If you are under the age required by the laws of your country, you must obtain permission from a parent or legal guardian before using the Platform.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing personal information.

We may send service-related emails regarding your account, purchases, and courses.

Where required by law, promotional communications will only be sent with your consent. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in such emails or by contacting us.

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date and, where appropriate, notify users through the Platform or by email.

Your continued use of the Platform after any updates constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

PsychExcel

Email: support@psychexcel.com